COVID-19 forced businesses to rethink how they communicated with customers. As we move into “Pandemic: Year 2,” further #innovation is necessary, from using audio content to reinvigorating direct mail. #BusinessTransformation #CustomerEngagement https://www.cmswire.com/digital-marketing/pandemic-20-rethink-your-customer-engagement/

“It took 60 years to abstract software in classical computing [to reach this point]… #QuantumComputing needs to go through a similar process in the next two to three years.” @IBM has committed itself to #DigitalTransformation and #QCaaS innovation. https://techhq.com/2021/02/ibm-aiming-for-frictionless-quantum-computing-by-2025/

Creating a successful #CustomerExperience requires more than just enthusiasm: it requires maturity and a thorough understanding of where they are on the path to customer-centricity. #BusinessTransformation @myshar0na https://www.cmswire.com/customer-experience/how-to-measure-your-customer-experience-maturity/