Creating a successful #CustomerExperience requires more than just enthusiasm: it requires maturity and a thorough understanding of where they are on the path to customer-centricity. #BusinessTransformation @myshar0na https://www.cmswire.com/customer-experience/how-to-measure-your-customer-experience-maturity/

Is your company planning to #ReturnToWork? If so, you need to keep your employees in the loop. Your team may have questions and concerns in regards to working in the office again. Reassure them and form a plan that meets everyone's comfort levels. https://www.inc.com/jeff-steen/6-things-you-need-to-do-as-manager-during-covid-19.html

Many of us are under a lot of stress this year. That's why it's important to ensure you’re providing your customers with a personalized experience. #BusinessTransformation https://www.cmswire.com/customer-experience/customers-are-stressed-heres-how-to-win-their-trust/